1. Introduction
General Junk ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (generaljunk.co.nz) or use our junk removal services in Christchurch, New Zealand.
2. Information We Collect
We may collect the following personal information when you use our website or services:
- Contact Information: Name, phone number, email address, and property address provided through our contact forms.
- Service Details: Information about the junk removal service you require, including photos you may upload.
- Website Usage Data: Information automatically collected through cookies and analytics, including IP address, browser type, pages visited, and time spent on our site.
3. How We Collect Information
We collect information through:
- Contact Forms: Our website forms are powered by Formspree, a third-party form handling service. When you submit a form, your information is processed by Formspree and forwarded to us.
- Phone and Text: When you contact us directly by phone or text message.
- Google Analytics: We use analytics tools to understand how visitors use our website.
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for junk removal services.
- Schedule and deliver our services.
- Communicate with you about your booking.
- Improve our website and services.
- Comply with legal obligations.
5. Third-Party Services
We use the following third-party services:
- Formspree: Processes form submissions on our website. Their privacy policy can be found at formspree.io.
- Google Analytics: Helps us understand website traffic and usage patterns.
- Google Maps: Embedded on our contact page to show our location.
- Cloudinary: Hosts video content displayed on our website.
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights Under NZ Privacy Law
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal information (subject to legal obligations).
To exercise these rights, please contact us using the details below.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for the duration of our business relationship and a reasonable period thereafter.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Phone: 027 313 8782
- Address: 231 Hills Road, Mairehau, Christchurch 8013